There are many things about living in India that can cause immense amounts of frustration. So I was pleasantly surprised today when I encountered some of the best customer service I’ve experienced anywhere.
I recently ordered some furniture and at every step of the process there was polite communication and real time status updates. The best part of the experience was when the delivery men showed up today (after calling to let me know when they would come) and put together the furniture. When there were some missing screws, they went out, bought them, and came back to finish the job. Finally, before they left, they vacuumed up the floors with a portable hand held vacuum they had brought with them.
Sadly it’s nothing I expect to experience again in the future.